Service 03 — IT & Back Office Support
Systems and people, on demand
From the website patients land on to the systems your billing runs on — and the everyday admin work in between. We handle IT, and we give you virtual assistants and hourly staff for the tasks that never justified a full-time hire.
Capabilities
What the team owns
Website design & development
Practice websites, patient portals, landing pages and booking flows — designed, built, hosted and kept updated.
Managed IT & helpdesk
Tiered support for clinical and admin staff, EHR and practice-management configuration, devices, printers and user setup.
Virtual assistants
Trained remote assistants for scheduling, inbox and phone coverage, data entry, records requests and follow-ups.
On-demand hourly staff
Extra hands by the hour for backlogs, seasonal spikes or leave cover — no recruitment, no long-term headcount.
Security & compliance
Access control, MFA, audit logging, encryption and HIPAA-aligned policy support with periodic review.
Cloud, backup & automation
Hosting, tested recovery, integrations between EHR, clearinghouse and portals, plus automation of routine data work.
Scope
Included in every engagement
Digital & IT
- Website build, redesign and hosting
- SEO basics, forms and booking integrations
- Single point of contact helpdesk
- Network, device and access management
Back office
- Virtual assistants for scheduling and inbox
- Document, records and data entry support
- Patient calls, reminders and follow-ups
- Hourly staff for backlog or leave cover
Governance
- Role-based access reviews
- Audit logging and retention
- Incident response runbooks
- Documentation and quarterly reporting
Outcomes
What changes for you
One vendor
Website, systems and back office staffing handled by a single accountable team instead of four suppliers.
No extra headcount
Pay for the hours you actually need — scale assistants up during spikes and back down after.
Less downtime
Monitored systems, tested recovery and watched interfaces mean fewer hours where nobody can bill or chart.
Tell us what is eating your team's hours
Website, helpdesk or admin backlog — we will scope it and show you what it costs as hourly support versus a hire.