Dental 06 — Lab Support
Lab support you can count on
Expert lab coordination that keeps every case moving from submission to delivery — tracked, chased and communicated so your seat appointments hold.
Capabilities
What the team owns
Case tracking
Every case monitored from submission to delivery so nothing falls through the cracks.
Lab communication
We speak to the lab on your behalf and keep the practice informed in real time.
Turnaround support
Follow-up, escalation and problem-solving so cases arrive when the patient is scheduled.
Schedule protection
Seat appointments confirmed against case status so chairs are never blocked by a missing unit.
Remake management
Remakes and adjustments documented, escalated and tracked to resolution.
Lab performance
On-time rate, remake rate and cost by lab, reviewed so you can choose partners on evidence.
Scope
Included in every engagement
Intake
- Case submission checks
- Prescription and shade verification
- Shipping coordination
- Due-date setting against schedule
In flight
- Daily status monitoring
- Lab follow-up and escalation
- Delay alerts to the front desk
- Patient reschedule support
Delivery
- Arrival confirmation
- Remake and adjustment tracking
- Invoice reconciliation
- Lab scorecards
Outcomes
What changes for you
Fewer reschedules
Cases arrive before the seat appointment instead of after the call.
Less chasing
Your team stops spending afternoons on hold with the lab.
Better lab choices
On-time and remake data show which lab partners actually perform.
Let us handle the lab
You focus on your patients — we keep the cases on track and the schedule full.